Safety Standard

Every Home Pro, Crew Member, and Specialist on A-List goes through a verification process before gaining full access to the network. This includes:

• Identity and business registration confirmation.
• Trade license and insurance validation where applicable.
• Portfolio and work history review.
• Ongoing performance monitoring through client ratings and feedback.

We replaced traditional payment methods with our Project Funds Account system. Here's how it works:

• Homeowners fund their account before work begins — no upfront payments to contractors.
• Funds are held securely and only released when a milestone is confirmed complete.
• All payments are processed through encrypted, certified channels.
• Never pay a pro outside the platform — doing so removes all protections for both parties.

All messaging, negotiations, and project coordination happen inside the A-List app. This means:

• Every conversation is logged and available for review if a dispute arises.
• No off-platform solicitation or shadowing of relationships.
• Transparent project timelines, proposals, and milestone agreements in one place.
• Direct, encrypted channels between homeowners, pros, crew, and specialists.

When disagreements happen, A-List steps in with a structured, evidence-based process:

• Project Funds Account funds are frozen during all active disputes.
• Both parties submit their evidence: photos, messages, contracts, and milestone records.
• Our trust and safety team reviews submissions and issues a resolution.
• We act as a neutral mediator — not an advocate for either side.
• Bad-faith disputes or false claims are investigated and may result in account action.

The A-List network only works when everyone participates in good faith. We enforce:

• Zero tolerance for harassment, discrimination, or threatening conduct.
• Authentic reviews only — manipulated ratings or fake testimonials are removed and penalized.
• Honest representation — your profile, skills, and history must be accurate.
• Professionalism in all interactions, whether with homeowners, pros, or crew.
• Repeat violations result in permanent removal from the network.

If you experience or witness any violation of our Safety Standard, do not ignore it.

• Use the "Report" flag available on any user profile or within the messaging center.
• For payment or project disputes, open a formal dispute from your project dashboard.
• For privacy or account security concerns, contact us directly at support@alisthomepros.com.
• If you are in physical danger, always call 911 first — then contact us.