Privacy Policy
A-List Home Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.
Information We Collect
We collect information when you register, create a listing, post a project, apply for work, message other users, or use features on the platform. This includes:
Contact information such as name, email, phone number, and business address
Profile and business information including licenses, portfolios, work history, and reviews
Payment and funding details, such as bank account info, ACH routing, and debit or credit card data
Usage data including device information, IP address, and browsing behavior
Communications with our support team or during dispute resolution processes
How We Use Your Information
We use the information we collect to:
Operate and improve the platform
Verify accounts and facilitate user matching
Process payments, escrow deposits, and wallet funding
Communicate with you about projects, updates, support issues, or promotions
Offer dispute resolution support and ensure platform integrity
Analyze trends and improve performance across all devices
Wallet & Payment Security
All payments on A-List Home Pros are securely handled through our escrow wallet system. You may fund your wallet by:
ACH bank transfer
Debit or credit card
Personal home improvement loan (subject to third-party approval)
We use National Bank Card Services to securely process all payment methods. Your card or bank information is never stored on our servers.
Data Retention and Security
We retain your data for as long as your account is active or as needed to comply with legal obligations. Your data is stored on secure, encrypted servers and only accessible to authorized personnel.
We implement safeguards to protect your information against unauthorized access, disclosure, or misuse. However, no system is completely immune to risk, so we encourage users to keep passwords secure and monitor account activity.
Your Rights
You have the right to access, correct, or delete your personal data. You may also request that we stop processing your information or provide a portable copy. To make a privacy request, contact us at legal@alisthomepros.com.
We respond to all verified requests within 30 days.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised date. Continued use of the platform after a policy update indicates your acceptance of those changes.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.